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Welcome to AliCouriers.

These Terms & Conditions govern your use of the AliCouriers website and the services provided by AliCouriers, including warehouse receiving, product inspection, order consolidation, repacking, and international shipping coordination services.

By accessing our website or using our services, you agree to be bound by these Terms & Conditions.

1. About AliCouriers

AliCouriers provides China-based logistics support services for international buyers, including Alibaba buyers, wholesalers, ecommerce sellers, and businesses sourcing products from China.

Our services may include:

  • Receiving goods from Chinese suppliers
  • Warehouse storage and handling
  • Basic product inspection
  • Order consolidation
  • Repacking and shipment preparation
  • International shipping arrangement and coordination

AliCouriers acts as a service provider assisting customers with China-side logistics operations.

2. Service Agreement

By submitting an order request, shipment request, or using any AliCouriers service, you confirm that:

  • You have the legal right to purchase and import the goods involved.
  • All information provided to AliCouriers is accurate and complete.
  • You agree to comply with applicable laws and regulations.

AliCouriers reserves the right to refuse service for any shipment or product that violates these Terms & Conditions.

3. Warehouse Receiving Services

When using AliCouriers warehouse receiving services:

Customers must provide accurate receiving information, including:

  • Supplier details
  • Product information
  • Customer reference number
  • Expected shipment details

AliCouriers will receive goods delivered to the designated warehouse address.

Customers are responsible for ensuring that suppliers correctly label and ship goods according to the provided receiving instructions.

AliCouriers is not responsible for:

  • Supplier shipping mistakes
  • Incorrect product information provided by customers
  • Missing items caused before warehouse receipt
  • Goods sent to an incorrect warehouse address

4. Product Inspection Services

AliCouriers may provide basic inspection services based on the selected service level.

Inspection may include:

  • Quantity checking
  • Product appearance checking
  • Packaging condition checking
  • Photo confirmation

Unless otherwise agreed, inspection services do not represent a professional quality certification.

AliCouriers does not guarantee:

  • Product performance
  • Manufacturing quality
  • Material quality
  • Compliance certification
  • Long-term product durability

Customers remain responsible for selecting reliable suppliers and confirming product requirements.

5. Storage and Warehouse Handling

Goods stored at AliCouriers warehouse are handled according to normal warehouse procedures.

Customers should arrange shipment within a reasonable period after receiving warehouse confirmation.

Additional storage fees may apply for goods remaining in the warehouse beyond the agreed storage period.

AliCouriers reserves the right to contact customers regarding unclaimed or long-term stored goods.

6. Order Consolidation and Repacking

AliCouriers provides consolidation and repacking services to help customers combine shipments from multiple suppliers.

Services may include:

  • Combining multiple supplier shipments
  • Removing unnecessary packaging
  • Preparing export cartons
  • Shipment organization

Customers acknowledge that:

  • Consolidation does not change the original product condition.
  • Packaging requirements must be communicated before processing.
  • Special packaging requests may require additional charges.

7. International Shipping Services

AliCouriers assists customers with international shipping arrangements through available shipping carriers and logistics partners.

Shipping services may include:

  • Air freight
  • Sea freight
  • Express shipping
  • DDP shipping solutions

Shipping times are estimates only and may be affected by:

  • Customs clearance
  • Carrier schedules
  • Weather conditions
  • Government regulations
  • Unexpected transportation delays

AliCouriers does not guarantee specific delivery dates unless explicitly agreed in writing.

8. Customs and Import Responsibilities

Customers are responsible for ensuring that imported goods comply with destination country regulations.

Customers may be responsible for:

  • Import licenses
  • Product compliance requirements
  • Taxes and duties not included in the selected shipping service
  • Required documentation

AliCouriers may assist with shipping preparation but does not act as a government customs authority.

9. Prohibited Items

AliCouriers does not accept shipments containing prohibited or restricted goods, including but not limited to:

  • Illegal products
  • Dangerous goods
  • Weapons
  • Controlled substances
  • Counterfeit goods
  • Products violating intellectual property rights

AliCouriers reserves the right to reject, hold, or dispose of prohibited shipments according to applicable laws.

10. Payments and Fees

Customers agree to pay all applicable charges related to requested services.

Fees may include:

  • Warehouse handling fees
  • Inspection fees
  • Storage fees
  • Packaging fees
  • Shipping charges
  • Additional service fees

Quoted prices may change if shipment information differs from the original request.

11. Refunds and Cancellation

Refund eligibility depends on the status of the requested service.

Generally:

  • Completed services are not refundable.
  • Shipping charges paid to carriers may follow carrier refund policies.
  • Additional costs caused by customer errors may not be refundable.

Customers should contact AliCouriers before requesting cancellation or refunds.

12. Limitation of Liability

AliCouriers provides logistics support services and does not manufacture, sell, or control the products purchased by customers.

AliCouriers is not responsible for:

  • Supplier product defects
  • Supplier fraud
  • Product compliance issues
  • Market losses
  • Business interruptions
  • Indirect or consequential damages

Liability, where applicable, is limited to the value of the service fees paid to AliCouriers for the relevant service.

13. Customer Responsibilities

Customers agree to:

  • Provide accurate shipment information
  • Confirm product legality
  • Communicate special requirements clearly
  • Pay required fees on time
  • Follow applicable import regulations

Failure to provide accurate information may result in additional charges or service delays.

14. Website Use

The content on the AliCouriers website is provided for general information purposes.

Customers may not:

  • Copy website content for commercial use
  • Misuse website resources
  • Attempt unauthorized access
  • Use the website for illegal activities

15. Changes to These Terms

AliCouriers reserves the right to update these Terms & Conditions at any time.

Updated terms will be published on this page with the revised date.

Continued use of our services after updates means you accept the revised terms.

16. Contact Us

If you have questions regarding these Terms & Conditions, please contact us:

AliCouriers

Email:
xieyingsong94@gmail.com