{"id":593,"date":"2026-08-08T09:07:02","date_gmt":"2026-08-08T09:07:02","guid":{"rendered":"https:\/\/alicouriers.com\/?p=593"},"modified":"2026-08-08T09:07:04","modified_gmt":"2026-08-08T09:07:04","slug":"%d0%be%d1%82%d1%81%d0%bb%d0%b5%d0%b6%d0%b8%d0%b2%d0%b0%d0%bd%d0%b8%d0%b5-%d0%b7%d0%b0%d0%ba%d0%b0%d0%b7%d0%be%d0%b2-%d0%b2-%d1%80%d0%b0%d0%bc%d0%ba%d0%b0%d1%85-%d0%bf%d1%80%d0%be%d0%b3%d1%80%d0%b0","status":"publish","type":"post","link":"https:\/\/alicouriers.com\/ru\/trade-assurance-tracking","title":{"rendered":"\u041e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u043d\u0438\u0435 Trade Assurance: \u043a\u0430\u043a \u043e\u0442\u0441\u043b\u0435\u0436\u0438\u0432\u0430\u0442\u044c \u0437\u0430\u0449\u0438\u0449\u0435\u043d\u043d\u044b\u0435 \u0437\u0430\u043a\u0430\u0437\u044b \u043d\u0430 Alibaba"},"content":{"rendered":"\n

Trade Assurance is Alibaba’s payment-protection program: your money is held
until you confirm the order is right. That protection changes how tracking works,
because a covered order has an extra layer you can use if something goes wrong.
This page covers tracking and disputes for protected orders<\/a> only. In practice the protection matters most on larger or first-time orders, where the downside of a bad supplier is too big to leave uncovered \u2014 on a small repeat buy you may not need it, but the tracking steps below still apply either way.<\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

What Trade Assurance is and how it tracks<\/h2>\n\n\n\n

What Trade Assurance is (in one paragraph)<\/h3>\n\n\n\n

When you pay through Alibaba’s Trade Assurance<\/a>, the platform \u2014 not just the
\nsupplier \u2014 is party to the order. The funds are released to the supplier only
\nafter you confirm receipt or after the protection window closes. That gives you
\nleverage a plain bank transfer never would.<\/p>\n\n\n\n

How Trade Assurance orders get tracked<\/h3>\n\n\n\n

The logistics view lives in the same place as any other order, with one
\ndifference: it is tied to the protected payment, so the timeline matters for
\nrefunds.<\/p>\n\n\n\n

    \n
  1. Open My Orders<\/em> \u2192 the Trade Assurance order.<\/li>\n\n\n\n
  2. Go to the Logistics \/ Shipment<\/em> section to see the number and carrier.<\/li>\n\n\n\n
  3. Copy the number into a tracker as described in the tracking number guide<\/a>.<\/li>\n<\/ol>\n\n\n\n

    The full tracking walkthrough<\/a> explains every status you
    \nmight see along the way.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    Coverage, disputes, and limits<\/h2>\n\n\n\n

    Trade Assurance tracking vs a regular order<\/h3>\n\n\n\n
    <\/th>Regular order<\/th>Trade Assurance order<\/th><\/tr><\/thead>
    Payment held?<\/td>No<\/td>Yes, until confirmation<\/td><\/tr>
    Dispute channel<\/td>Supplier only<\/td>Platform-mediated<\/td><\/tr>
    Refund leverage<\/td>Weak<\/td>Strong<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

    Tracking is technically the same feed, but a protected order lets you act on a
    bad outcome instead of just watching it.<\/p>\n\n\n\n

    \"\"<\/figure>\n\n\n\n

    If something goes wrong: dispute and refund steps<\/h3>\n\n\n\n
      \n
    1. Confirm the parcel is genuinely lost or not as described \u2014 gather the tracking

      history as evidence (a number stuck on “exception” for weeks is strong proof).<\/li>\n\n\n\n
    2. From the order page, open Request a refund \/ Open dispute<\/em>.<\/li>\n\n\n\n
    3. Upload the tracking screenshot and your messages with the supplier.<\/li>\n\n\n\n
    4. Alibaba mediates; if the supplier can’t prove delivery, the held funds return to you.<\/li>\n<\/ol>\n\n\n\n

      Act inside the protection window. Once it closes and funds release, recovery gets
      \nmuch harder.<\/p>\n\n\n\n

      What Trade Assurance does not cover<\/h3>\n\n\n\n