We utilize dedicated DDP routing and structured tax mapping to ensure full compliance with the latest global customs regulations, minimizing transit delays.

Yes. Our repacking and reinforcement team removes unnecessary supplier packaging, combines compatible goods into fewer cartons, and minimizes volumetric weight to save your shipping costs.

While we handle a wide range of general cargo, items like pure batteries, hazardous chemicals, liquids, and counterfeit goods are strictly regulated. Please consult our team before your suppliers ship.

Items held past 30 days move to a per-day rate. Confirm the current per-day storage tariff with our team before your suppliers ship, so the cost is part of your quote and not a surprise.

Yes. Once any of your parcels have arrived at the warehouse, route additional supplier shipments to the same warehouse address and they join the open consolidation. We re-measure dimensions and weight of the full set before any repacking so the volumetric math reflects the actual load.

We photograph the issue and notify you before any reinforcement or repacking. You decide whether to keep the parcel as is, repack around the problem, or hold it for a supplier claim. We never repack damaged goods on our own call.

DDP duties are calculated on the customs entry value at the destination country (typically a CIF basis, meaning the goods value plus freight plus insurance), not on the unit price you saw on Alibaba. The freight portion is part of the taxable basis.

No. DDP is a single contract where the carrier delivers the parcel duty paid. If you want to handle customs clearance yourself, the alternate Incoterm is DAP (Delivered at Place), with a different split of responsibility between you and the carrier.

Reinforcement (corner protectors, foam fill, double-boxing, pallet wrap) is quoted per shipment based on carton count and fragile-item count. We confirm any reinforcement cost with you in writing before packing starts.

Built-in lithium batteries, sealed liquid containers and most cosmetics are routine. They require DG-compliant routing (typically air freight with declared paperwork) and a small per-parcel surcharge. Pure loose batteries, undeclared hazardous materials and counterfeit branded goods are prohibited regardless of routing. Send us the product spec sheet before the supplier ships and we will confirm the routing.

Once every expected parcel has arrived and passed visual inspection, consolidation typically ships out within one business day after you confirm the final packing list.

Each shipment gets a carrier tracking number the day it leaves the warehouse, sent to your email and visible in your dashboard. For DDP routing we add a separate customs clearance tracking line so you can follow the customs entry status independently of the line haul.

Report a loss within 7 days of the carrier’s last scan, or a damage within 3 days of delivery, with photos and the tracking number. We open the carrier claim on your behalf and coordinate any repack and reship. Coverage follows the carrier’s liability terms; full-coverage cargo insurance is available as an add-on.

Yes. We send photos at four checkpoints: warehouse arrival, after visual inspection, after repacking and reinforcement, and at the outbound weigh-in (with final dimensions). All photos attach to your shipment record so you can audit them at any time.

Yes. Individual buyers and small online sellers (Shopify, Amazon FBA, eBay, Etsy) use our service every week. Provide a valid ID for customs declarations and a destination address. We send a per-shipment quote with no monthly minimum.